Terms of Service
TERMS OF SERVICE
Last updated: July 3, 2026
This website is operated by MSKD. Throughout the site, the terms "we", "us" and "our" refer to MSKD. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service"). Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
2. Products & Pricing
All products are subject to availability. We reserve the right to limit the quantities of any products that we offer and to discontinue any product at any time. Prices for our products are shown in Egyptian Pounds (EGP) and are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice. We have made every effort to display the colours and images of our products as accurately as possible; we cannot guarantee that your screen's display of any colour will be accurate.
3. Orders
We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
4. Shipping & Delivery
We currently ship within Cairo and Giza, Egypt. Delivery times are estimates and are not guaranteed. A flat shipping fee applies to all orders as shown at checkout. Risk of loss and title for items pass to you upon delivery of the items to the courier.
5. Payment
We accept payment via card (Visa, Mastercard, Meeza, and mobile wallets) through our payment provider, as well as Cash on Delivery. By providing payment information, you represent and warrant that you are authorised to use the payment method.
6. Returns, Exchanges & Refunds
Returns and exchanges are governed by our Refund Policy, which forms part of these Terms of Service. Please review our Refund Policy for full details on eligibility, timeframes, and how refunds are issued.
7. Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk. This site may contain certain historical information which is not current and is provided for your reference only.
8. Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any regulations or laws, to infringe upon our intellectual property rights or those of others, to harass, abuse, or discriminate, to submit false or misleading information, or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
9. Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. In no case shall MSKD, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of the Service or any products procured using the Service, to the extent permitted by applicable law.
10. Indemnification
You agree to indemnify, defend and hold harmless MSKD and our affiliates from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
11. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
12. Changes to Terms of Service
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
13. Contact Information
Questions about the Terms of Service should be sent to us at support@mskd-wear.com, or by mail to MSKD, West Golf (Katameya), Villa 36, Apt. B3, New Cairo, 11771, Egypt.
Shipping & Delivery
How long does delivery take?
Orders are delivered within 1–3 working days across Cairo and Giza via our courier partner, Bosta.
Where do you ship?
We currently ship within Cairo and Giza only. We're working on expanding to more governorates soon.
How much is shipping?
A flat rate of 100 EGP applies to all orders, regardless of size.
Can I track my order?
Yes. Once your order ships, you'll receive tracking details by email.
PAYMENTS
What payment methods do you accept?
We accept card payments (Visa, Mastercard, Meeza) and mobile wallets through our secure checkout, as well as Cash on Delivery (COD).
Is Cash on Delivery available?
Yes, COD is available on all orders within our delivery area.
Can I open the package before paying?
Yes, you're welcome to open and inspect your order at the time of delivery. Please keep the original ziplock packaging intact and undamaged, as items must be returned in their original packaging should you wish to request a return or exchange.
RETURNS & EXCHANGES
What's your return policy?
Returns and exchanges are accepted within 14 days of delivery, for items unworn, unwashed, and with tags attached. Start a request through our Returns & Exchanges portal.
Who pays for return shipping?
Return and exchange shipping is the customer's responsibility, unless the item received was faulty or incorrect.
How do I exchange for a different size?
Head to our Returns & Exchanges portal, select your item, and choose your preferred size. If it's out of stock, our team will reach out to you.
When will I get my refund?
Refunds are issued to your original payment method within 3–6 business days of us receiving the item. For Cash on Delivery orders, refunds are issued as store credit or via Instapay.
PRODUCT & FIT
How do MSKD pieces fit?
All MSKD pieces are cut oversized by design. If you prefer a closer fit, we recommend sizing down.
What are the pieces made of?
Our tops are 95% cotton, 5% elastane single jersey — lightweight with a touch of stretch. Full composition is listed on each product page.
How do I care for my pieces?
Machine wash cold, do not tumble dry, and iron inside out to keep them looking their best.
GENERAL
Do you have a physical store?
We're online only for now. Follow us on Instagram (@mskd.eg) and TikTok (@mskd.eg) for drops and updates.
How do I contact you?
Email us at support@mskd-wear.com or use our Contact page, and we'll get back to you as soon as we can.