Shipping & Delivery
Last updated: July 3, 2026
At MSKD, we keep shipping simple and transparent. Here's everything you need to know about how and when your order arrives.
Where We Ship
We currently deliver to Cairo and Giza only, including 6th of October and Helwan. If your address falls outside our delivery zone, you won't be able to complete checkout. We're working on expanding to more governorates — stay tuned.
Shipping Rate
We charge a flat rate of 110 EGP on all orders, regardless of size or number of items. No hidden fees, no surprises at checkout.
Delivery Time
Orders are delivered within 1–3 working days via our courier partner, Bosta. Working days are Sunday through Thursday, excluding public holidays. Orders placed on weekends or holidays are processed the next working day.
Order Processing
Once your order is confirmed, we prepare it for dispatch and hand it to Bosta. You'll receive tracking details by SMS and email directly from Bosta so you can follow your parcel every step of the way.
Tracking Your Order
You can track your shipment anytime using the tracking number sent to you, either through the link in your Bosta message or via our Order Tracking page.
Payment Methods
We accept card payments (via Paymob) and Cash on Delivery. For Cash on Delivery orders, please have the exact amount ready for the courier at the time of delivery.
Failed or Missed Deliveries
Our courier will attempt to reach you before delivery. If you're unavailable or the address details are incorrect, delivery may be delayed or the parcel returned. Please make sure your phone number and address are accurate at checkout to avoid any issues.
Incorrect Address
MSKD is not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before dispatch.
Contact
For any questions about your shipment or delivery, email us at support@mskd-wear.com.
Shipping & Delivery
How long does delivery take?
Orders are delivered within 1–3 working days across Cairo and Giza via our courier partner, Bosta.
Where do you ship?
We currently ship within Cairo and Giza only. We're working on expanding to more governorates soon.
How much is shipping?
A flat rate of 100 EGP applies to all orders, regardless of size.
Can I track my order?
Yes. Once your order ships, you'll receive tracking details by email.
PAYMENTS
What payment methods do you accept?
We accept card payments (Visa, Mastercard, Meeza) and mobile wallets through our secure checkout, as well as Cash on Delivery (COD).
Is Cash on Delivery available?
Yes, COD is available on all orders within our delivery area.
Can I open the package before paying?
Yes, you're welcome to open and inspect your order at the time of delivery. Please keep the original ziplock packaging intact and undamaged, as items must be returned in their original packaging should you wish to request a return or exchange.
RETURNS & EXCHANGES
What's your return policy?
Returns and exchanges are accepted within 14 days of delivery, for items unworn, unwashed, and with tags attached. Start a request through our Returns & Exchanges portal.
Who pays for return shipping?
Return and exchange shipping is the customer's responsibility, unless the item received was faulty or incorrect.
How do I exchange for a different size?
Head to our Returns & Exchanges portal, select your item, and choose your preferred size. If it's out of stock, our team will reach out to you.
When will I get my refund?
Refunds are issued to your original payment method within 3–6 business days of us receiving the item. For Cash on Delivery orders, refunds are issued as store credit or via Instapay.
PRODUCT & FIT
How do MSKD pieces fit?
All MSKD pieces are cut oversized by design. If you prefer a closer fit, we recommend sizing down.
What are the pieces made of?
Our tops are 95% cotton, 5% elastane single jersey — lightweight with a touch of stretch. Full composition is listed on each product page.
How do I care for my pieces?
Machine wash cold, do not tumble dry, and iron inside out to keep them looking their best.
GENERAL
Do you have a physical store?
We're online only for now. Follow us on Instagram (@mskd.eg) and TikTok (@mskd.eg) for drops and updates.
How do I contact you?
Email us at support@mskd-wear.com or use our Contact page, and we'll get back to you as soon as we can.